A quick guide to the questions most frequently asked questions by Natuzzi Italia customers.
For other questions or concerns, please contact us or visit our nearest outlet.
Natuzzi does not sell directly to the consumers from the factory.
Natuzzi products are only available through Natuzzi stores or authorized Natuzzi retailers.
To find the Natuzzi store or dealer nearest to you please check our Dealer Locator.
Leather conforms to its environment.
It adapts to the temperature of a room, or your body on it and will maintain a consistent temperature that will feel good on your skin.
No, leather will not crack or peel over time in normal using conditions. What can happen is for the color finish that was applied to crack or peel. This can usually be repaired, think of it like paint on a wall.
Bear in mind that the finish cannot be easily repaired in all cases, and that the finishing process may leave scars.
Markings such as scars, insect bites, wrinkles and veining are natural characteristics of genuine leather. If you purchase leather from the Natuzzi Protecta family, one that has been protected and finished to create a consistent, uniform look and feel- then you will see fewer marks. However, leather from our Natural family will show more natural markings, such as insect bites, scars and stretch marks, as well as color variations. These color variations can occur within the same hide because there is no finish applied to give the look of consistent color like in our Protecta family. This is an indication of the authenticity of the leather, and should not be considered a defect. Actually, it should be treated as a “mark” of true, high quality leather.
Yes. Leather is actually a by-product from the beef industry.
The largest consumer of leather is the shoe industry.
Only about ten percent of the world's hide production is used for furniture.
If you are worried about your pets damaging leather you should look at the most appropriate leather for a home with pets. You should probably go with our Protecta family, since it is more easily repaired. Repairs are also likely to be less noticeable because of the color finishing that is applied to this family of leather.
The main factor determining the grade of leather is the origin of the raw hide. Hides come from all over the world and are sorted by the amount of natural characteristics that are present on them. Since hides with fewer characteristics are rarer, they usually are more expensive, and require less processing to be turned into leather suitable for upholstery. Hides from the Southern Hemisphere are more abundant and tend to show more of the natural characteristics of leather. They are less supple than hides from the Northern Hemisphere. Hides from the Southern Hemisphere usually represent the majority of the Protecta family of leathers. Generally speaking, the higher grades of leather come from hides raised in the Northern Hemisphere. However, we do use some hides from the Southern Hemisphere in our Natural collection. Natural hides, by their nature, have some natural characteristics and will show some variation in color. This is not a defect.
A very important part of the final product's price is based on the leather's characteristics. As grades of leather increase, the cost of the final product also increases. However there are many other factors that affect pricing including: dimension, style, leg type and stitching details. Natuzzi spends a great deal of effort to make sure your sofa is aesthetically pleasing from every angle. So if you decide to place your sofa or sectional in the middle of your room, you will notice the design detail given to the entire sofa.
Natural Leather = Unfinished Leathers = More natural characteristics / shading differences
Protecta Leather = Finished Leathers = Less natural characteristics / More uniform look
We offer several different articles of leather and each is available in a variety of colors. Some are thicker, some are thinner, some have a second color added for effect, some are embossed and some are smooth. The total color assortment changes constantly, and exceeds 150 different leather colors. The choice is yours, based on your preferences and your lifestyle.
Split: all leather hides have to be split because a hide is too thick to upholster or use in any type of manufacturing. The hide goes into a machine where a blade slices the hide into two hides. The bottom hide is known as split leather. This hide can be sanded down (corrected) and embossed with a consistent graining pattern to be used on the outside back and sides of sofa for a slight cost saving to achieve certain price points. A split leather is still 100% leather, and has all the same finishing treatments as the top grain portion.
Top Grain: in the above process the top portion of the hide is the top grain portion. It is generally used in the areas that receive more wear since the fiber of top grain is more compact than that of split grain. Full Grain is top grain leather that uses the natural grain of the hide. No correction is made to the grain.
Corrected Grain: top grain leather that has been sanded down to reduce some of the visual natural characteristics. Of the various types of corrections, the most common is to sand down, and completely remove the natural grain and then emboss a consistent graining pattern. Another type of correction is to lightly buff the hide to remove the peaks and valleys of the grain.
Embossed Grain: a consistent grain pattern is “pressed” into the leather using rollers. It can be as subtle as a small natural looking grain pattern, or as different as a crocodile pattern.
Grades of Leather: the main determining factor of a grade of leather is origin of the raw hide. The grade of the leather determines its price
Pull-up: aniline – dyed leather that has been waxed or oiled. When the leather is pulled, the oil/wax separates, causing the color to lighten.
Ecoflex Foam: the high resiliency foam used in all Natuzzi cushions. It is manufactured by our IMPE division and is free of Freon CFC pollutants.
Foams of varying density: we use more than ten different densities of foam. This allows for ideal customized comfort, design, and support.
Wadding: a multiple layer of thermo-bonded fiber, wrapped around seat cushion cores to add shape and comfort.
Webbing: the patented industrial strength elastic webbing which is used in the deck and back for suspension. This is a 100% resilient material, which is used in the automotive and airline industries and takes the place of more traditional metal springs. There are some distinct advantages in the use of webbing. It provides consistent support across the entire length of the frame; it does not make any noise, it does not rust, and there is no risk of coil springs protruding through the cushions.
Frame construction varies from model to model. We use an engineered frame, which is a combination of solid woods such as fir/spruce or beech with plywood, oriented strand board (OSB), particle board, and a Masonite wrap. Some frames include metal or exposed carved pieces of the frame. The suspension uses an elastic webbing system that is completely durable and 100% resilient. This means that over time the suspension system of our engineered frame will outlast any spring type of construction. The types of designs that we produce benefit from this style of construction because it is easily adaptable to all styles of furniture from classic frames with nail heads to modern open base models.
A cleaning kit is available for purchase in our stores. Alternatively, we recommend that you clean your leather upholstery using a neutral soap diluted with water and a dry, soft, white cloth. We do not recommend any type of conditioner or chemical to be placed on the sofa. Simply dusting the sofa, and cleaning up spots when they occur, should help keep your sofa looking good for its expected life. Remember that leather is a natural material that can change appearance as it ages.
- LEATHER COVERING
- PROTECTA LEATHER COLLECTION
- NATURAL LEATHER COLLECTION
All leathers will fade by some degree over time. Leather directly exposed to sunlight will fade faster. Protecta leathers will resist fading longer than Natural leathers.
Leather is elastic and its shape reflects the amount of use an area gets. Just as new shoes need some breaking in, so does your leather sofa. This stretching is not a defect but an inherent natural quality of the leather.
I wish to receive communications from Natuzzi world
I consent to Natuzzi S.p.A. contacting me through the following channels:
- instant messages (for example, SMS and WhatsApp)
- postal address
- call with operator
What kind of personal data will we use?
Personal and contact information
We may use the personal and contact information provided to us when you enter into a purchase contract for Natuzzi products, request a quote or information about our products, register with the Natuzzi Community or sign up for our newsletters (hereinafter known collectively as “Data”).
In order to be able to request information and/or complete the process of registering with the Natuzzi Community, all the data indicated with an asterisk in the respective forms must be provided.
With your consent, we may also use Data relating to you gathered according to different means than the ones just described.
More specifically, we may gather the following types of data:
- optional information that you may convey to use through order forms, quote requests and the Natuzzi Community registration form;
- information that we may obtain by examining how you interact with us, through emails and newsletters and our internet sites and apps, which may be developed either by us or by third parties (for more information, we invite you to consult their Privacy Policies);
- your purchasing behaviour, including information relating to purchases made by you and quotes requested by you from Natuzzi;
- information shared by you through social networks on which you are registered.
Why will we use your data and what legal basis we will adhere to?
If you grant your consent, we will use your data for each of the following purposes, including through the use of electronic means:
a) in order to send you – using the contact information provided by you – newsletters, information on products and services provided by our company, offers and promotions, and to conduct market research. For example, we might send you emails or instant messages (e.g. via SMS and WhatsApp), send you promotional material to your postal address or contact you on the phone via an operator.
b) in order to examine your preferences, the ways in which you interact with us and your purchasing behaviour. More specifically, in order to better understand your tastes and interests as regards our products and correspondence, we may examine – including using automated systems – the information you provide to us in order forms and quote requests, purchases made by you at Natuzzi stores in the last ten years, your interest in the correspondence and newsletters we send you, your visits to our websites, the way you use our apps and your interest in our social media channels (e.g. Facebook). For more information on the Data we may obtain as a result of you browsing our internet websites and/or using our apps, please consult the relevant privacy documents. Finally, we may supplement your profile with information of a statistical natural that we lawfully obtain from other sources: this could be in relation to where you live (e.g. demographic information, geo-referencing data etc.) or the electronic devices you use to interact with us.
In any case, this kind of profiling activity shall not have any legal consequences on you, nor will it have a significant effect on you personally.
Moreover, in the event that you have filled in a form for the request for information, we will use your Data:
c) to provide you with the information requested;
And, in the event you have filled in the Natuzzi Community registration form, we will use your Data for the following purpose, including through the use of electronic means:
d) to manage your participation in the Natuzzi Community. Your Data will be used to provide you with discounts and other advantages which may be made available to you. More generally, it will be used to satisfy all related contractual and administrative requirements.
Registration with the Natuzzi Community is optional and neither registration nor the information request is in any way dependent on you granting your consent for the data processing purposes set out at (a) and (b).
Who is the data controller?
The data controller is Natuzzi S.p.A., whose contact details are shown below.
How long will we store your Data for?
We will only store your Data for the period of time necessary to pursue the various data processing purposes.
As regards the Natuzzi Community, your Data will not be stored for processing for longer than the time necessary to manage your participation in the Natuzzi Community. In the event that you decide to leave the Natuzzi Community, your Data will be deleted within 30 days.
For the purposes set out at (a) and (b), your personal and contact information will be stored for processing until such time as you revoke your consent, while information relating to your purchases will be stored for processing for no longer than 10 years from the date of collection. Information relating to your interactions with us will be stored for no longer than 12 months from the date of collection.
Who will we communicate your Data to?
For administrative purposes, we may communicate your Data to our service suppliers (e.g. IT services). If you are registered with the Natuzzi Community, we may communicate your Data to companies – including foreign companies – who manage the stores participating in the Natuzzi Community initiative, as well as to third parties where we are legally obliged to do so.
A full list of such companies will be made available if you send a written request to the contact details shown below.
How will the transfer of your Data to non-EU countries be regulated?
Your data may be transferred outside of the European Union, including to countries where the level of personal data protection may be lower than that guaranteed by European regulations.
In any case, your Data will be adequately protected during such data transfers, particularly as regards the standard contractual clauses introduced by European Commission Decision 2010/87/CE https://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/1728496.
What rights do you have?
You have the right to request access to the Data, to request the amendment or cancelation of the Data, to request that data procession by limited, to object to our using your Data and to request that a copy of your Data be sent to you.
Rights of the interested party
Right of access
Right of amendment
You have the right to obtain – without undue delay – the amendment of any incorrect personal data regarding you.
Right of cancellation
The have the right to obtain – without undue delay – the cancellation of personal data regarding you for any of the following reasons:
a) the personal data is no longer necessary as per the purposes for which they were collected or processed;
b) you have revoked your consent to data processing and there are no other legal grounds for data processing;
c) you have opposed data procession and there is no other legitimate motive to proceed to data processing;
d) your personal data has been processed unlawfully;
e) your personal data must be deleted to complete with a legal obligation.
Right to limit data processing
You have the right to obtain the limitation of data processing in the following scenarios:
a) if you inform us that your personal data is incorrect, we will limit data processing for the period needed for the data controller to check your personal data;
b) if data processing is illegal and you oppose the deletion of your personal data and instead request that its use is limited;
c) even though the data controller no longer needs your personal data for data processing purposes, your personal data may still be needed to check, exercise or defend a right in a legal setting;
d) if you have opposed data processing and are awaiting verification that we have legitimate reasons for this.
Right of opposition
You have the right to oppose – at any time – the processing of your personal data for direct marketing purposes, including any profiling activities linked to marketing.
Right to data portability
You have the right to obtain a copy of the personal data we have regarding you in a well-structured, intuitive format that can be viewed on an automatic device. You also have the right to pass this data to another data controller without the consent of the data controller that supplied you with it, in the event that:
a) data processing is based on consent or a contract; and
b) data processing is carried out using automated means.
You have the right to obtain the direct transfer of your personal data to another data controller, provided this is technically possible and only by request.
How can you change your preferences or revoke consent?
You can – at any time – check, modify or revoke your consent for the data processing purposes as set out in (a) and (b). You may also declare that you no longer wish to receive commercial information via email and/or instant messaging services. You can decide to leave the Natuzzi Community at any time. In order to do so, simply contact Natuzzi S.p.A. or the Data Protection Manager at the address [email protected].
How do you contact the data controller and Data Protection Officer to exercise your rights?
You can exercise your rights by writing to the data controller and/or Data Protection Officer at the following addresses:
Via Iazzitiello, 47
70029 Santeramo in Colle (BA)
Email: [email protected]
Natuzzi S.p.A. Data Protection Officer:
Protection Trade Srl
Via Giorgio Morandi, 22
04020 Itri (LT)
How do you contact the relevant authorities to make a complaint?
Any complaints can be sent to the relevant authorities at the following address:
Garante per la Protezione dei Dati Personali [Personal Data Protection Authority]
Last updated: 14/05/2018
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